This Privacy Policy is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (India).
1 Who We Are
Logic Fusion Private Limited (referred to as "we", "us", or "our") is a company incorporated under the Companies Act, having its registered office at 1st Floor, Kapil Centre, Sevoke Road, Siliguri - 734001, West Bengal, India. We are an IT infrastructure and ELV (Extra Low Voltage) systems integrator, providing technology solutions to businesses across India since 1992. Our brand name is L Fusion.
For the purposes of applicable data protection law, Logic Fusion Private Limited is the Data Fiduciary in respect of personal data collected through this website and in the course of our business operations.
2 Scope of This Policy
This Privacy Policy applies to:
- All visitors to our website at lfusion.in and any sub-domains thereof.
- Prospective and existing clients and business contacts who interact with us via our website, email, telephone, or in person.
- Individuals who submit enquiries, contact forms, or request assessments through our website.
This policy does not apply to the internal employment records of our staff, which are governed by separate internal policies.
3 Information We Collect
3.1 Information You Provide Directly
When you contact us, submit an enquiry form, or request a site assessment, we may collect:
- Full name and job title.
- Organisation / business name.
- Business email address and phone number.
- Business address or project location.
- Details of your technology requirements or project brief.
3.2 Information Collected Automatically
When you browse our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location (city/state level).
- Browser type, version, and operating system.
- Pages visited, time spent on pages, and referring URLs.
- Device identifiers and screen resolution.
This information is collected via cookies and similar technologies (see Section 9 below) and is used in aggregated, anonymised form for website analytics.
3.3 Sensitive Personal Data
We do not knowingly collect any Sensitive Personal Data or Information (SPDI) as defined under the IT Rules, 2011, such as financial information, health data, biometrics, or government identification numbers, through our website. If such information becomes necessary for a specific contractual engagement, it will be governed by a separate data processing agreement.
4 How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- To respond to your enquiries and provide you with information about our products and services.
- To prepare and deliver site assessments, proposals, and quotations.
- To manage, execute, and support business engagements and contracts.
- To communicate service updates, maintenance schedules, and AMC renewal reminders to existing clients.
- To send relevant industry information, case studies, or company news where you have not opted out of such communications.
- To improve our website content, usability, and user experience.
- To comply with applicable legal and regulatory obligations.
- To protect our rights and enforce our agreements.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
6 Data Security
We implement reasonable security practices and procedures as required under the IT (Amendment) Act, 2008 and the IT Rules, 2011. These include:
- Encrypted transmission of data over HTTPS/TLS.
- Access controls limiting data access to authorised personnel on a need-to-know basis.
- Regular review of our information security practices.
- Secure hosting infrastructure with reputable providers.
Notwithstanding the foregoing, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach affecting your rights or interests, we will notify affected parties as required under applicable law.
7 Data Retention
We do not apply fixed data retention schedules. Personal information collected through our website and in the course of our business operations is retained for as long as it remains relevant to the purpose for which it was collected, or as necessary to maintain our business records and fulfil any ongoing obligations.
If you wish to have your personal data removed from our records, you may submit a request to us at any time (see Section 13). Upon receiving a verified erasure request, we will delete or permanently anonymise your personal data promptly, except where we are required to retain certain information to comply with a legal obligation, resolve a dispute, or enforce an agreement. We will inform you if any such exception applies to your request.
We honour all erasure requests. If you have shared information with us and would like it removed, simply write to us and we will act on it without requiring justification.
8 Your Rights
Under the Digital Personal Data Protection Act, 2023 and associated rules, you as a Data Principal have the following rights in respect of your personal data processed by us:
- Right of Access: To obtain confirmation of whether we are processing your data and to receive a summary of such data.
- Right to Correction and Erasure: To request correction of inaccurate or outdated data, and to request erasure of data that is no longer necessary for the purpose for which it was collected.
- Right to Grievance Redressal: To have your complaints and grievances addressed in a timely manner.
- Right to Nominate: To nominate another individual to exercise your rights in the event of death or incapacity.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact our Grievance Officer (see Section 13). We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
We reserve the right to decline requests that we are unable to verify, that are manifestly unfounded or excessive, or that conflict with our legal obligations.
10 Third-Party Links
Our website may contain links to third-party websites, including those of our brand partners, manufacturers, and technology vendors. These third-party sites have their own privacy policies, which we encourage you to review. We have no control over, and assume no responsibility for, the content, privacy practices, or security of any third-party site. A link from our website does not constitute an endorsement of that site's privacy practices.
11 Minors
Our website and services are directed at businesses and adult professionals. We do not knowingly collect personal data from individuals below the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such data. If you believe we may have collected personal data from or about a minor, please contact us immediately.
12 Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13 Contact Us and Grievance Redressal
In accordance with the Information Technology Act, 2000 and applicable rules, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer. Any concerns, complaints, or requests relating to this Privacy Policy or your personal data may be directed to:
Grievance Officer
Logic Fusion Private Limited
1st Floor, Kapil Centre, Sevoke Road
Siliguri - 734001, West Bengal, India
Email: info@lfusion.in
Phone: +91 960 966 9933
We will acknowledge your complaint within 48 business hours and endeavour to resolve it within 30 days of receipt.
Have a Privacy Concern?
Reach our team directly. We treat every inquiry with care and respond within 48 business hours.